Hearthwood Gate

Hearthwood Gate

Gate brings requests from your website and email together in one simple workspace. Messages, activities, follow-up, and responsibility stay together, making it clear from the first contact what is happening and who is handling it.

Gate also powers Hearthwood's own contact form and email handling.

Everything together from the first contact

A request often starts with a form or email and then disappears into an inbox. Gate immediately turns it into a case you can work with.

The original request, replies, internal activities, files, status, responsible team member, and any follow-up date stay together. A response to the customer is part of the same case, and incoming replies are added back to it.

A complete history builds up naturally, without needing a heavyweight CRM system.

You are already using Gate here

The contact form on this website is connected to Gate. After verification, the request is created directly in Gate, where it can be reviewed, assigned, and followed up.

Email is part of the same process. Outgoing messages are sent from Gate, and replies can be linked back to the original request.

No external form, CRM, or captcha services are needed. The entire process runs within the Hearthwood architecture.